From the moment I made that call (simply from a google search), to the minute I walked in their door with my critically ill senior cat Ruby, they made me feel like family. The receptionist could not have been sweeter. Once we were brought into the exam room everyone showed me so much empathy and kindness. I never felt rushed or alone throughout the entire process of making the hardest decision of my life. Dr. Schwartz and Colleen were amazing. I was ugly crying and I never once felt embarrassed. We hadn’t met before but they are my angels. They explained EVERYTHING and gave me all the time I needed to say goodbye to my girl. The Universe led me to you and even though it was a horribly upsetting time, I could not have imagined going through it with a more outstanding group of people. Thank you from the bottom of my heart–I know Ruby appreciated how well you treated her and her mama in her final moments. Will be back soon with my healthy young fur babies.